Shipping Policy
Effective Date: 21-07-2025
At Herbal Aura, we strive to deliver your wellness products in a timely and secure manner. Please read our shipping policy carefully to understand how and when your order will be processed and delivered.
1. Order Processing Time
- All orders are processed within 1 to 5 business days from the date we receive your order.
- Orders are not shipped or delivered on Sundays or public holidays.
- In case of a delay due to high order volumes or other issues, we will notify you via email or WhatsApp.
2. Shipping Methods
We partner with trusted courier services to ensure safe and reliable delivery. Tracking details will be provided once your order is dispatched.
3. Delivery Time
- Delivery usually takes 3–7 business days depending on your location.
- Remote or rural areas may take slightly longer.
4. Shipping Charges
- Shipping charges (if any) will be mentioned at checkout.
- Free shipping may be available on select products or offers.
5. Order Tracking
Once your order is shipped, you will receive a tracking link via email or WhatsApp (if opted in), which you can use to monitor the delivery status.
6. Delivery Issues
If your order is delayed, damaged in transit, or marked as delivered but not received:
- Please contact us within 48 hours of the delivery update.
- Make sure to share your order ID and details for faster resolution.
7. Contact Information
For shipping-related questions or concerns, feel free to reach out to us:
Email: customercare@herbalaura.in
Phone/WhatsApp: +91 9363922449
Get in touch
shreepadmam enterprises
No:4 1st main road, K.B.Nagar, Adyar, Chennai 600020
Phone: 9363922449
Email: customercare@herbalaura.in