Refund and Returns Policy
Effective Date: 21-07-2025
At Herbal Aura, we take great care in delivering high-quality herbal products. However, if you receive a damaged item, we are happy to assist you with a replacement. Please read the policy below carefully.
You may request a return within 2 days of receiving your order.
1. No Refunds
- We do not offer refunds under any circumstances.
- Once the order is confirmed and shipped, it cannot be cancelled or refunded.
2. Replacement Policy (For Damaged Products Only)
- We offer product replacement only if the item you received is physically damaged or defective at the time of delivery.
- To be eligible for a replacement, you must provide an unboxing video without any cuts or edits as proof.
- The claim must be raised within 2 days of delivery.
- Replacement product will be delivered within 7 days.
3. How to Request a Replacement
To initiate a replacement request:
- Email us at customercare@herbalaura.in or WhatsApp us at +91 9363922449.
- Mention your Order ID and reason for the claim.
- Attach the unboxing video clearly showing the damage.
- Our team will review and approve the replacement within 2-3 business days.
4. Non-Replaceable Situations
We will not process replacements if:
- The complaint is raised after 48 hours of delivery.
- The unboxing video is missing or edited.
- The product is damaged due to customer mishandling.
- There is a minor variation in color, texture, or packaging (natural variations may occur with herbal products).
5. Return Shipping
- If approved, we will arrange for reverse pickup or share instructions for returning the damaged product.
- Replacement shipping is free of cost for valid claims.
Need Help?
If you have any questions, feel free to reach out:
Email: customercare@herbalaura.in
Phone / WhatsApp: +91 9363922449
Get in touch
shreepadmam enterprises
No:4 1st main road, K.B.Nagar, Adyar, Chennai 600020
Phone: 9363922449
Email: customercare@herbalaura.in