Terms & Conditions
Effective Date: 21-07-2025
Welcome to Herbal Aura. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before making any purchase or using any part of our services.
1. General Information
This website is operated by Herbal Aura. Throughout the site, the terms “we”, “us” and “our” refer to Herbal Aura. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.
2. Eligibility
By using this website, you confirm that you are at least the age of majority in your state or province of residence. If you are under 18, you may use this website only with the involvement of a parent or guardian.
3. Products and Services
- Our products are herbal and wellness-oriented.
- We strive to provide accurate product information, but we do not guarantee that product descriptions or other content is completely error-free or up-to-date.
- We reserve the right to modify or discontinue products without notice.
4. Order Processing & Shipping
- All orders will be processed and shipped within a maximum of 5 business days from the date of receiving the order.
- You will receive confirmation and tracking details through email or WhatsApp (if opted in).
- We reserve the right to cancel orders at our discretion, with a full refund in such cases.
5. Return & Replacement Policy
- We do not offer refunds.
- Replacements are only provided if the product is received in a damaged condition.
- An unboxing video (without any cuts or edits) is mandatory to claim a replacement.
- All claims must be made within 48 hours of receiving the order.
6. Pricing & Payments
- All prices are listed in INR (₹) and are inclusive of applicable taxes unless stated otherwise.
- Payments are processed through secure third-party gateways. We do not store or handle any card or banking details.
7. Prohibited Uses
You are prohibited from using the site or its content for:
- Any unlawful purpose
- Soliciting others to perform or participate in unlawful acts
- Violating any international, federal, provincial or state regulations
- Infringing upon or violating our intellectual property rights or those of others
8. Limitation of Liability
Herbal Aura is not liable for any indirect, incidental, or consequential damages that result from the use of or inability to use our services or products.
9. Changes to the Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting. It is your responsibility to check this page periodically for updates.
10. Contact Information
If you have any questions or concerns regarding these Terms of Service, you may contact us at:
Email: customercare@herbalaura.in
Phone / WhatsApp: +91 9363922449
Get in touch
shreepadmam enterprises
No:4 1st main road, K.B.Nagar, Adyar, Chennai 600020
Phone: 9363922449
Email: customercare@herbalaura.in