Privacy Policy
Last updated: July 24, 2025
Herbal Aura operates this store and website, including all related information, content, features, tools, products and services (the “Services”). Herbal Aura is powered by Shopify, which enables us to provide these Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person (excluding anonymously collected or de-identified data).
- Contact details: name, address, billing & shipping address, phone number, email.
- Financial information: payment card data, financial account numbers, transaction details.
- Account information: username, password, preferences, settings.
- Transaction information: items viewed, cart, orders, returns, cancellations.
- Communications: messages or inquiries you send to us.
- Device information: browser, network, IP, device identifiers.
- Usage information: how you interact with the Services, navigation data.
Personal Information Sources
- Directly from you (when you provide information).
- Automatically via the Services (cookies, device data, activity).
- From third-party service providers (e.g., analytics, payment processors).
- From partners or external sources.
How We Use Your Personal Information
We may use your personal information for the following purposes:
- Provide, Tailor & Improve Services: process payments, fulfill orders, remember preferences, customize your shopping experience.
- Marketing & Advertising: send promotional communications, show targeted ads (based on your past activity).
- Security & Fraud Prevention: authenticate accounts, detect unauthorized activity, secure our services.
- Communications: respond to your inquiries, provide customer support, maintain relationship.
- Legal Reasons: comply with laws, respond to legal requests, enforce terms and policies.
How We Disclose Personal Information
In certain situations, we may share your personal information with third parties under terms consistent with this policy:
- With Shopify and service providers (e.g. payment processing, fulfillment, analytics).
- With marketing or advertising partners (for showing ads or promotions).
- As directed by you (e.g. social media login, sharing features).
- Within our corporate group or affiliates.
- In connection with business transactions (merger, acquisition, etc.).
Relationship with Shopify
Your information is transmitted to Shopify, which may be located in countries different from yours. Shopify processes data on our behalf in order to offer, maintain, and improve the Services. If data is processed outside your country or region (e.g. outside the EEA/UK), we rely on lawful transfer mechanisms (like Standard Contractual Clauses) where applicable.
Third-Party Websites & Links
Our Services may include links to external websites not controlled by us. We are not responsible for their privacy or security practices. Review their privacy policies before providing information. Information you post in public or semi-public forums may be visible to others.
Children’s Data
We do not knowingly collect personal information from children under the legal age of majority. If you believe a child has provided us their data, contact us to request deletion. We do not knowingly “sell” or “share” information of individuals under 16 as defined by applicable law.
Security & Retention of Information
No security is perfect. We strive to protect your information, but cannot guarantee absolute security. Data retention depends on needs: account maintenance, services, legal obligations, disputes, or enforcement.
Your Rights & Choices
Depending on where you live, you may have rights such as:
- Access / Know: request what personal information we hold.
- Delete: ask us to delete your data.
- Correct: fix inaccurate data.
- Portability: request a copy or transfer data to another party (in certain cases).
- Manage Communications: opt out of promotional emails (but non-promotional emails like order updates may still be sent).
You can exercise these rights via mechanisms on our Services or by contacting us. We may ask you to verify identity and may decline requests as allowed by law. You may designate an agent to act on your behalf, with proof of authorization.
Complaints
If you have concerns about our data practices, contact us using our details below. You may also lodge a complaint with your local data protection authority.
International Transfers
Your data may be transferred, stored, or processed outside your country. If such transfer is outside the EEA/UK, we rely on recognized transfer mechanisms (e.g. Standard Contractual Clauses) unless the country is deemed to offer adequate protection.
Changes to This Privacy Policy
We may update this policy periodically to reflect operational, legal or regulatory changes. We will post updated versions, revise the “Last updated” date, and provide notice as required by law.
Contact
If you have questions about our practices or this Privacy Policy, or to exercise your rights, contact us at:
Email: charanya1234@gmail.com
Address: 39, 5th floor, Appaswamy Apartments, ECR Road, Thiruvanmiyur, Chennai, Tamil Nadu, 600041, India
Phone / WhatsApp: +91 9363922449
Get in touch
shreepadmam enterprises
No:4 1st main road, K.B.Nagar, Adyar, Chennai 600020
Phone: 9363922449
Email: customercare@herbalaura.in